Below are our Shipping Terms and Conditions. By Purchasing a Wood or Aluminum Kit, you acknowledge that you have read, understand, and agree to the terms and conditions below.
Due to size and weight, the kit will be shipped freight and requires at least 7-10 business days of handling/manufacturing time and an additional estimated 5 business days for shipping. Our kits must be shipped to a local freight terminal for pickup. If you are unable to pick up from a terminal, please contact us BEFORE purchasing a kit to discuss other options.
When you pick up your kit, if you suspect the kit may have been damaged during shipment, Please mark “Possible unseen damage” (Wording will vary based on carrier) when you sign for your kit. Without this, you cannot open a claim with the carrier. If you still choose to accept the package and do not deny it outright, then the customer claims full responsibility and liability for the shipment. According to the rules of the NMFC you have 5 days to file a damaged goods claim with the carrier after signing for your package.